Defining Our Terms · No. 11
two-lane re·tail
\ˈtü-ˈlān ˈrē-ˌtāl\noun
1 :One store, one inventory, two lanes. People come through the people lane: the showroom, the phone, the CRM. AI agents come through a machine lane built for them: feeds, endpoints, and protocols. Both lanes end at the same car.
//With two-lane retail, the store handled a walk-in and an agent’s quote request on the same afternoon, against the same inventory.
Human leads go left. Agent leads go right.