thearm.aiAgent Relationship Management

Defining Our Terms · No. 10

a·gent leg·i·bil·i·ty

\ˈā-jənt ˌle-jə-ˈbi-lə-tē\noun

1 :How easily an AI agent can read, verify, and trust what a business says about itself: inventory, price, fees, reviews, policies, and whether the posted price is the price it will honor.

//The store with clean feeds and posted fees had high agent legibility, so the buyer’s agent put it first.

A store the agent can’t read is a store it won’t recommend.

First published October 16, 2026 · The Starting Line, issue 27

Chris Hudson · General Manager, Mark Miller Subaru · Writes The Starting Line